Roy Lantz | Author & Speaker

October 28, 2007

Interview with Roy Lantz [13:50m]: Play Now | Play in Popup | Download

Our first guest of the week is Roy Lantz, the coach, speaker, “Possibilitarian” and author of the book Never Beat the Boss at Horseshoes. Tune in to listen to Roy explain his theories of:

Quote-avation
Inspiration
Motivation
Perspiration

Renowned customer service expert Roy Lantz is a motivational speaker, an inspiring author and a customer service/presentation skills trainer. Roy’s presentations, books and CDs are specifically designed to help you do the three things mentioned above very, very well.

Roy’s books include The Care and Keeping of Customers and his latest book, Never Beat the Boss at Horseshoes…. Highlights from the popular title The Care and Keeping of Customers are now available on CD.

Since 1986, Roy Lantz has spoken to organizations of all sizes, all around the world, from Boston to Brazil…from Detroit to Dublin, Ireland, sharing his inspiring message of positive expectancy and the acceptance of 100% responsibility.

Roy is a member of the International Customer Service Association, the National Speakers Association and the International Federation for Professional Speakers.

Find out more about Roy at www.roylantz.com or at his publisher’s website: www.magnoliapinespress.com

Posted by admin | Filed Under Inspiration, Business, AUTHOR INTERVIEW, PODCAST